How do I “Opt-In” to receive text messages?
Text “Y” to 67587 from each wireless device they wish to receive texts on.
How do recipients opt-out of receiving text messages?
If you do not wish to receive text messages to a particular number, you can do one of the following:
- Don’t opt-in and don’t reply to the opt-in invitation message.
- Text “STOP” to 67587 (or whichever is correct for your account) at any time.
- Opt out online at http://schoolmessenger.com/txtmsg.
Can the text messages come from a district phone number, instead of the short code?
No. Short codes are the industry standard, and the only fast and reliable way to deliver mass text notifications.
I received a text message that says it’s from SchoolMessenger? What does it mean?
If it was from 67587, that was most likely the Opt-In Invitation message sent by Communicate.
To continue receiving informational text messages from the school(s) reply with “Y”.
If you do not reply, you won’t receive any future texts from our schools.
What does it mean if I texted “Y” or “yes” and I received some sort of error message back?
If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:
- Service access denied
- Message failed
- Shortcode may have expired or shortcode texting may be blocked on your account
- Does not participate
These replies DO NOT indicate that the wireless provider cannot receive messages from SchoolMessenger. Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.
Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore, be very clear to refer to “short code” text messages.
Will I be charged for the text messages that I receive from Communicate?
SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.
What if the number I want to get text messages to doesn't get the opt-in message?
If you are expecting a particular phone to get the opt-in message, but it does not, that means CHPS does not have that number in PowerSchool. CHPS will be sending directions explaining how you can update or add a phone number to the system in the near future!