Choose from the tabs below to view frequently asked questions.  If you have a question that is not listed, please send an email to Tim Tillman, Director of Technology and Learning, at tim_tillman@colonialhts.net.  We are here to help you and your question may help others, please don't hesitate to ask.

Students

Are you recording what I do on the Chromebook?
Using your Chromebook at school or home is the same as sitting down to use a computer in a computer lab at school. Students should not expect any different behavior when using a Chromebook. We do not actively monitor your activity.  We are not watching you.  However, we do record some information about your usage.  Your Internet history and content created in Google, Schoology, and other applications is accessible by Technical Support staff.  We do not operate software to take control of your device, actively monitor the device, activate cameras or microphones remotely, or record activity in detail.  In the event of a lost or stolen device, we can remotely disable the device.  Students are reminded to follow the Acceptable Use Agreement and the Student Code of Conduct for their school.
 
Can I login at home using my WIFI?
If you have Internet access at home, you can connect your Chromebook to your home WIFI.  The Chromebook only works on WIFI and will not work via a direct connection to a network.  Check with your Internet provider for information regarding home WIFI support.
 
Can I login with my personal Google account?
No.  Only authorized school accounts may be used.  Use of unauthorized personal Google accounts could result in school disciplinary consequences.
 
Do I have to use the Chromebook?
Computer use will be required for some of your classwork.  If you prefer to use your home computer or laptop while at home, you may do that.  The Google Suite of applications, Classlink, and Schoology are available from any computer.  You must know the URLs to use and connect.  Personal laptops and computers are not allowed at school and you will be required to use the Chromebook in class.
 
Can I watch movies using Netflix or other services?
The Chromebook is meant to be used for instructional purposes.  You will find that many popular entertainment websites and services are blocked by our content filter.  
 
Can I stream music?
Some services for streaming music are available for use.  Ask your parents before creating any account on a website or service that is not school related.
 
I love learning about computers.  Can I hack this thing?
Hacking into a device is a clear violation of the Computer Use Agreement form that both you and your parent signed at the start of the school year.  Students would face school discipline consequences. Plus, you do not want to hurt your Chromebook!
 
Can I install apps or downloaded software?
No. This is a violation of the Computer Use Agreement form that both you and your parent signed at the start of the school year.  Students would face school discipline consequences.
 
Can I use proxy servers, VPNs, or software designed to bypass your security settings?
No. This is a violation of the Computer Use Agreement form that both you and your parent signed at the start of the school year.  Students would face school discipline consequences.
 
Do you have options for people who want to learn about computers?
If you want to learn and explore, we may have older machines that can be used.  Send an email to techdirector@colonialhts.net with questions.
 
Can I use android apps from the Google Play store?
No.  The devices are not capable of utilizing android apps.
 
Can I install Chrome browser plug-ins?
Yes.  Approved plug-ins from the Chrome Store are allowed.
 
Can I apply stickers, decals, vinyl, skins, or customize my Chromebook in other ways?
No.  Your Chromebook will be used by multiple students over its lifetime.  Please keep it looking fresh and clean.
 
Can I purchase my own Chromebook and use it at school?
While you can certainly buy your own Chromebook, you may not use personal laptops, computers, or Chromebooks at school.
 
I can do all of this with my phone.  Can I just use that?
Use of mobile phones in the classroom is controlled by your teacher.
 
Do I get to keep the Chromebook over the summer?
No.  Chromebooks will be collected after SOLs end each school year.
 
Do I get to keep the Chromebook over holidays and breaks?
Yes.
 
Will I get in trouble if I accidentally break the Chromebook or drop it?
No.  We will replace the Chromebook if it is accidentally damaged.  Abuse will not be tolerated.
 
What if I leave my charger at home?
You are expected to have your Chromebook fully charged and ready to roll each day.  That is a student's personal responsibility for his or her electronic device.  Otherwise, you are not properly prepared for class and you could face classroom teacher consequences.  Think about it.  You wouldn't come to school with an uncharged cell phone?!  Don't allow it with your Chromebook.  Make it part of your ritual and charge both the night before. 
 
Can I report a blocked website that I think should be accessible?
Yes.  If you find an instructional or valuable website that is blocked and shouldn't be, send an email to techdirector@colonialhts.net and we will review.
 
Can I use my own earbuds or headphones?
Yes, if your classroom teacher allows it.
 
Does the device have bluetooth?
Yes.  You can use bluetooth headphones.
 
Can I share my Chromebook with a friend?
No.  Do not allow others to use your school accounts or devices.  This is not appropriate conduct.
 
How can I get help?
Check the Chromebook Resources page for information.  If you have a specific question, send an email to techdirector@colonialhts.net and we will help you.  You may also speak with your teacher.
 
Can I use my own case or sleeve?
Please use the provided sleeve to protect the Chromebook from damage.
 
Why is my Chromebook so slow?
Slowness or hesitation of the Chromebook can be caused by many things.  Your Chromebook should have tolerable speeds at all time.  If you notice extreme slowness, please tell your teacher.
 
Can I use my Chromebook at lunch time?
Please refer to your school administrators with this question.  Each school has its own procedures in place.
 
How long will the battery last?  How long does it take to charge?
On a full and recent charge, the Chromebook should be able to last for up to eight hours of continuous use.  Students should charge their Chromebook each night.  It will take 4-5 hours to completely charge.
 

Parents

Do I have to pay anything for the Chromebook?
A Chromebook is provided to your student at no charge.  If the Chromebook is damaged, lost, stolen, unreturned, or abused, your school may assess fines.
 
How do I report a lost/stolen Chromebook?
Contact your school's main office immediately.  We will disable the Chromebook remotely to protect your student's information.
 
Are you recording my student's activity?
Using a Chromebook at school or home is the same as sitting down to use a computer in a computer lab at school. Students should not expect any different behavior when using a Chromebook. We do not actively monitor your student's activity.  However, we do record some information about your student's usage.  Internet history and content created in Google, Schoology, and other applications is accessible by Technical Support staff.  We do not operate software to take control of the device, actively monitor the device, activate cameras or microphones remotely, or record activity in detail.  In the event of a lost or stolen device, we can remotely disable the device.  Students are reminded to follow the Acceptable Use Agreement and the Student Code of Conduct for their school.
 
Can we apply stickers, decals, vinyl, skins, or customize my Chromebook in other ways?
No.  Your student's Chromebook will be used by multiple students over its lifetime.  Please keep it looking fresh and clean.
 
How long will the battery last?  How long does it take to charge?
On a full and recent charge, the Chromebook should be able to last for up to eight hours of continuous use.  Students should charge their Chromebook each night.  It will take 4-5 hours to completely charge.
 
We don't have or can't afford Internet access at home.  What can we do?
Please review the "Internet Access @ Home" section of the Chromebook Resources Page.  There you will find resources for affordable access and other options.