Colonial Heights Public Schools

512 Boulevard, Colonial Heights, VA 23834   |  Phone: 804-524-3400
City of Colonial Heights, Virginia

PowerSchool Parent Portal

Parent Portal for High and Middle

 

 
PowerSchool Parent Portal provides access to student grades and attendance information.  Both parents and students can access grade and attendance information via a web browser or the mobile applications available for both Apple and Android devices.

Parent Portal will contain 17-18 SY student data starting September 1, 2017

At the beginning of each school year, a mailing will be sent to parents with qualifying students that includes important Access ID and Password information for accessing your student's grade information.  Additionally, Student login and password information is also available for personal access.  During Open House, parents and students can also retrieve this information.

For Parents who created accounts during the 2016-2017 school year, those accounts remain active and can still be used.  When visiting the login page, you may request a password change email that will be sent to the email address you used on the Parent account.   If a student changed their personal password from the 4-character password provided, the password can not be recovered online.  Contact the PowerSchool Helpdesk for a new password.  

Parents must create an account to access the Portal and link their student's information (see directions below).  Students may log in immediately using the Student login information provided in the mailing.

Click to access PowerSchool Parent/Student Portal
http://colonialhts.powerschool.com


Instructions and Information
  Parent Portal Account Creation Instructions
Parent Portal Helpful Tips

Parents and Students may send email to the PowerSchool Help Desk at powerschool@colonialhts.net.  Emails will be answered as soon as possible and most are answered within 1-2 hours.  We are happy to help you!

 

Frequently Asked Questions


Q:  I created a parent account last year.  Can I still use it?
A:  Yes.  Your account information is still active and your password has not changed.  If you don't remember your username or password, click the Forgot Password link on the login page.
 
 
Q:  My student doesn't know their changed password from last year.  What can I do? 
A:  Student usernames/passwords are protected from alteration and password recovery.  Please email the PowerSchool Help Desk (powerschool@colonialhts.net) and ask for new passwords or additional information.
 
 
Q:  What's the difference between an Access ID/Password and a Student Login/Password?
A:  Access ID's are used to assign a student to a parent's account.  Parents are able to view multiple students at once and the Access ID is the identifier for each student.  Student Login/Password are a four digit anonymous username for the student's own ability to login to the system.


Q:  How do I find the Access ID and Access Password for my student?
A:  Mailings will be sent to each home containing the relevant information and welcome information. This usually occurs during the first week of school. This information will also be made available during Open House events at each school.


Q:  I didn't receive a letter from the school.  What do I do?
A:  The mailing address associated with your student may not be correct in our records.  Please contact the school or the division PowerSchool Help Desk (powerschool@colonialhts.net) to verify your student's mailing address.  A copy of the letter can be e-mailed to you upon verification of your student's mailing address.


Q:  The Access ID and Password in the mailing are not working.
A:  Please email the PowerSchool Help Desk (powerschool@colonialhts.net) and ask for new passwords or additional information.


Q:  Do I have to use all capital letters in the AccessID or Student Login?
A:  Yes, the information should be used exactly as shown on the mailing.


Q:  I'm a student.  How do I check my own grades?
A:  Your parents received a mailing containing your login and password to use with Student Portal.  Visiting the login link above, you need only type in the information.  You do not have to create an account.


Q:  As the primary parent or court-ordered guardian, how can I ensure that I am the only adult with access to grades and attendance information?
A:  We are able to quickly access this information.  An email to the PowerSchool Help Desk (powerschool@colonialhts.net) can start the conversation.


Q:  I have multiple students in the school division.  Can I see them all from one account?
A:  Yes, all of your students may be viewed from one single Parent Portal account once all schools are active.  Instructions to add students to accounts will be made available above.


Q:  How can I contact my student's teachers?
A:  Within the Parent Portal, email address information is made available by clicking on the teacher's name in the grade report.


Q:  What about Mobile Apps for Google or Apple?
A:  Parent and Student apps are available in both the Google Play Store and the Apple App Store.  Direct links to these apps are available within the Parent Portal website.  There are separate apps for each purpose.  The same login information used on the Parent Portal website may also be used on the apps.  Parents must create their accounts before attempting to use the mobile apps.   


Q:  How can I get help?
A:  For program or technical issues, send questions and comments to the PowerSchool Help Desk (powerschool@colonialhts.net).  For records issues or student information questions, please contact your school.